1. Details of the Service Provider Name: Hotel Romantik Eger Address. Phone number: +36 36 310 456 (RECEPTION) Web: www.romantikhotel.hu E-mail: info@romantikhotel.hu 2. 2.1 These “General Terms and Conditions” govern the use of the accommodation and services of the Service Provider. 2.2 Specific, individual conditions do not form part of the General Terms and Conditions, but do not preclude the conclusion of separate agreements with travel agents, tour operators, with different conditions according to the type of business. 3. Contracting party 3.1. 3.2 If the order for the services is placed directly by the Guest with the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest shall become contracting parties (hereinafter referred to as the Parties), provided that the conditions are fulfilled. 3.3 If the order for the services is placed by a third party (hereinafter referred to as the “Intermediary”) on behalf of the Guest, the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest. 4. Establishment of the contract, method of booking, modification, obligation to notify 4.1 The Service Provider shall send an offer in response to the Guest’s oral or written request for an offer. From the date of sending the offer, the Service Provider shall declare how long it will maintain its offer, after which time the Service Provider’s obligation to make an offer shall cease. 4.2 The Contract shall be deemed to have been concluded upon written confirmation of the Guest’s written or oral reservation by the Service Provider, and shall therefore be deemed to have been concluded in writing. A reservation, agreement, modification or oral confirmation of a reservation, agreement or modification made orally by the Supplier shall not be considered a Contract. 4.3 The Contract is automatically created by using the online booking system on the Service Provider’s website (www.romantikhotel.hu). The Guest, by submitting his/her online reservation, declares that he/she accepts the terms and conditions of the Service Provider’s GTC at the same time as he/she submits the reservation. 4.4 The Contract for the use of the Accommodation Service is for a fixed term. 4.4.1 If the Guest permanently leaves the room before the end of the fixed period, the Service Provider is entitled to the full price of the service provided for in the Contract, unless otherwise agreed by the Parties. The Service Provider is entitled to resell the room vacated before the expiry date. 4.4.2. In this case, the Service Provider may request reimbursement of the service already provided. 4.5. 5. 5.1 The hotel room rates are posted/displayed in the hotel room or at the hotel Reception or on the website www.romantikhotel.hu. Price lists for other services are available in the respective hotel departments and/or at the reception. 5.2 The Service Provider is free to change the advertised prices without prior notice. 5.3. The Service Provider shall pass on to the Contracting Party, with prior notification, any additional costs resulting from changes to the applicable tax law (VAT, IFA). 5.4 Current discounts, promotions and other offers are published on www.romantikhotel.hu. 6. Family and other discounts 6.1 The Service Provider shall publish the current family and other discounts on the website indicated in clause 5.4. 7. 7.1 The Service Provider shall claim payment for the services rendered to the Contracting Party at the latest after the use of the services, before the departure from the hotel, but may also provide the possibility of subsequent payment within the framework of an individual agreement. The Service Provider shall be entitled to issue a partial invoice for the services provided. 7.2 The Service Provider may, as a security for the use of the services under the Contract and for the payment of the price, a) request a credit card guarantee, whereby the price of the ordered and confirmed service is blocked on the guest’s bank account on the basis of the credit card, b) the Service Provider may request an advance payment for part or all of the ordered services. 7.3 The Contracting Party may settle its account in HUF, and/or a) in EURO. In this case, the conversion and invoicing shall be made at the official exchange rate of the Bank of Hungary on the day of the Guest’s arrival. b) the Service Provider accepts cashless payment instruments (credit card, and on the basis of a separate contract; coupons, vouchers, etc.), the current list of which will be provided by the Service Provider upon the Guest’s request. Transfer: the Customer has 2 working days to pay the amount of the reservation. If the Customer’s payment is not received within 2 days, the reservation will be automatically cancelled by the Service Provider. Advance payment: the Customer has 2 working days to pay the amount of the advance payment. If the Customer’s payment is not received within 2 days, the reservation will be automatically cancelled by the Service Provider. Payment by SZÉP card: the Customer has 2 working days to pay the amount of the reservation by SZÉP card. If the payment is not received within 2 days, the booking will be automatically cancelled by the Service Provider. Payment by voucher: the Customer has 2 working days to pay the amount of the reservation. Payment is made by presenting the voucher to be used online. The Service Provider checks the usability of the voucher and, if valid, finalises the booking. If the Customer does not present the voucher authorising the reservation within 2 days, the reservation will be automatically cancelled by the Service Provider. 8. Method and conditions of use of the service 8.1. The Parties may agree otherwise. 9. Pets 9.1 Pets may be accommodated upon special request. Accommodation may be at an extra cost. 10. Refusal to perform the contract, termination of the obligation to provide services 10.1: a) the Guest does not make proper use of the room or facility provided b) the Guest behaves in an unacceptable and rude manner with regard to the security, order and safety of the accommodation, its staff, or is under the influence of alcohol or drugs, or displays threatening behaviour c) the Guest suffers from a communicable disease (d) the Contracting Party fails to pay the advance or instalment specified in the Contract by the due date. 10.2 If the Contract between the Parties is not fulfilled for reasons of force majeure, the Contract shall be terminated. 11. Cancellation conditions Unless the Hotel has specified other conditions in its offer, the cancellation and amendment conditions are as follows: Cancellation 3 days before arrival without penalty If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in the event of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer. If the Contracting Party has secured the use of the accommodation services by means of an advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the advance payment made at the rate specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider’s obligation to provide the service shall cease. If the Contracting Party has not guaranteed the use of the accommodation services by means of advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider’s obligation to provide the service shall cease after 18:00 local time on the day of arrival. 12. Placement guarantee 12.1 If the Service Provider’s hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange accommodation for the Guest. 12.2.The Service Provider shall; a) to provide/offer the services provided for in the Contract, at the price confirmed therein, for the period stipulated therein or until the hindrance ceases, in another accommodation of the same or higher category. The Service Provider shall bear all additional costs of providing the substitute accommodation b) provide the Guest with a free telephone call once to inform him/her of a change of accommodation c) to provide the Guest with a free transfer to the offered alternative accommodation and, if necessary, to return to the accommodation at a later date 12.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party may not claim any subsequent compensation. 13. 13.1 If the Guest falls ill at the beginning of the use of the accommodation service or during the stay, the Hotel Management shall request a shortening of the stay, taking into account the interests of the other Guests staying in the hotel. In all such cases, an internal record will be made and will be valid without the guest’s signature. If, despite the warning, the guest chooses to leave at a later date, the hotel will not be held responsible for any similar illness in the hotel. 13.2 If the Guest falls ill during the period of use of the accommodation service and is unable to act in his/her own interest, the Service Provider shall offer medical assistance. 13.3 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the sick/deceased person’s relatives, heirs or bill payers for any medical and procedural costs, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death. 14. Rights of the Contracting Party 14.1 Under the Contract, the Guest is entitled to use the room ordered and the services associated with it, subject to compliance with the house rules. The Guest shall also be entitled to use the other facilities of the Hotel for their intended purpose, subject to compliance with the Rules of the Hotel. The Guest is also entitled to use other services, subject to the payment of the prices indicated in a separate list of charges. 14.2. The Guest has the right to register his/her complaint in the Guest Book or to request the Service Provider to make a record of the complaint. The Service Provider undertakes to investigate the complaint. 15. Obligations of the Contracting Party 15.1 The Contracting Party is obliged to pay for the services ordered in the Contract and the services actually used (restaurant consumption, minibar, etc.) at the time of using the service or at the latest at the time of leaving the hotel (check-out), unless otherwise agreed by the parties. 15.2 The Guest is not allowed to bring his/her own food and drink into the catering facilities of the Hotel. 15.3 The Guest shall not bring any flammable equipment into the Hotel and shall not smoke in the interior of the Hotel. 16. Liability for damages of the Contracting Party The Guest shall be liable for all damages and losses suffered by the Service Provider or third parties due to the fault of the Guest or his/her companion or other persons under his/her responsibility. This liability shall also apply if the injured party is entitled to claim compensation for his/her damage directly from the Service Provider. 17. Obligations of the Service Provider The Service Provider shall; a) provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards b) to investigate the written complaint of the guest and to take the necessary steps to solve the problem, which must be recorded in writing. 18. Liability of the Service Provider for damages 18.1 The Service Provider shall be liable for any damage caused to the Guest within the facility due to the fault of the Service Provider or its employees. 18.2 The Service Provider shall not be liable for any damage caused by a cause beyond the control of the Service Provider’s employees or the Guest, or caused by the Guest himself. 18.3 The Service Provider may designate places in the hotel where the Guest is not allowed to enter. The Service Provider shall not be liable for any damage or injury caused in such places. 18.4 The Guest shall immediately report any damage to the Hotel and provide the Hotel with all necessary information required to clarify the circumstances of the damage, possibly for the purpose of the police report/police procedure. 18.5 The Service Provider shall provide the Guest with a safe in the hotel room, the information on the use of which is located next to the safe. The safe is for the exclusive use of the Guest and the Service Provider shall not be liable for any valuables stored there. 19. Vis major Any cause or circumstance (e.g. war, fire, flood, adverse weather conditions, power failure, strike) over which a party has no control (force majeure) shall relieve either party from the performance of its obligations under the Contract for as long as such cause or circumstance exists. The Parties agree to use their best endeavours to minimise the possibility of such causes or circumstances occurring and to remedy any damage or delay caused thereby as soon as possible. 20. Law applicable to the relationship of the parties, competent court The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. Any legal dispute arising from the service contract shall be settled by the court of the place where the service is provided, depending on the value limit, the Egri City Court or the Heves County Court shall have exclusive jurisdiction.